Support

Contact us

Email hello@joinonemarket.com with "Checo" in the subject line. We read every message and usually reply within a few days.

Use the same address to report a person or content that concerns you. Tell us their username and what happened.

How do I add someone?

Open the People tab and tap +. Search for their username and send a request. They need to accept before you're connected.

How do I check in?

Tap the large Check in button at the bottom of the screen to tell everyone you're connected with. To check in with one person, use the button on their row in the People tab.

I'm not getting notifications

On your iPhone, open Settings, then Notifications, then Checo, and make sure Allow Notifications is on. Also check that a Focus mode isn't silencing them.

How do I remove or block someone?

In the People tab, press and hold the person, then choose Remove connection or Block. They aren't notified. People you've blocked are listed under Profile, Settings, Blocked people, where you can unblock them.

How do I delete my account?

In the app, go to Profile, then Settings, then Delete account. This permanently deletes your account and its data and can't be undone.

If you can't get into the app, email us from the address tied to your account and we'll delete it for you.